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    • 5620 N. Union Blvd
    • Colorado Springs, Colorado 80918
    • Phone: 719-475-1236
    • Fax: 719-475-1239
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    • 7000 Broadway Suite 412
    • Denver, Colorado 80221
    • Phone: 303-403-4655
    • Fax: 303-403-1953
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    • 1420 Riverside Ave, Suite 108
    • Ft. Collins, Colorado 80524
    • Phone: 970-484-6616
    • Fax: 970-224-2883
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    • 3640 W. 10th St.
    • Greeley, Colorado 80634
    • Phone: 970-584-1020
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    • 3245 S Wadsworth Blvd
    • Lakewood, Colorado 80227
    • Phone: 303-806-8001
    • Fax: 303-806-8030
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    • 1649 Main Street
    • Longmont, Colorado 80501-2614
    • Phone: 303-651-6400
    • Fax: 303-678-4837
  • Loveland
    • 2500 Rocky Mountain Avenue Suite 320
    • Loveland, Colorado 80538
    • Phone: 970-669-6800
    • Fax: 970-776-1966
  • Pueblo
    • 2910 N. Elizabeth St.
    • Pueblo, CO 81008
    • Phone: 719-465-5727
    • Fax: 719-569-7978


Order Qualifying Specialist

  • Category: Customer Service
  • Location: Ft. Collins, CO
  • Status: Full Time
  • Posted: 12/26/2018

Job Description:

We love helping people, and we’re seeking like-minded individuals. At Major Medical we’re dedicated to being the industry’s leader in home medical equipment, and improving the lives of our customers. If you’re looking for a meaningful and enriching opportunity to care for patients in our local communities, then consider joining our family of fellow healthcare professionals. You can take pride in knowing that you play a large role in providing our patients with the products and quality of service they need to thrive independently. We distinguish ourselves from other providers by our clinical expertise, prompt and courteous service, and broad product selection. We hope to find another impactful team member in you!


We have an immediate position available for an Order Qualification Specialist that will be responsible for inbound calls from hospitals, physician’s offices, various other clinical facilities, and customers regarding Order Service. This position provides assistance to customers through the ordering process and provides status updates.  The Order Qualifying Specialist is also responsible for processing paperwork in a timely manner into our internal computer system. This position requires flexibility and a willingness to take on non-routine tasks.

We offer a competitive hourly pay rate, health insurance, 401K, and paid time off, as well as hands on training, and an outstanding work environment.  Major Medical wants every customer to maintain the most independent and highest quality of life possible. Our home medical equipment and respiratory experts are here to evaluate customers’ individual needs, and help them find the most beneficial products and services. We are here to assist with consultation, selection and fitting of products, training and instruction.

Core Responsibilities:

·         Working with individual branches to ensure proper paperwork/documentation has been received

·         Ensure accurate paperwork

·         Working reports which include: prior authorization, open orders, billing, expiring reports

·         Understanding all workflow management and billing software

·         Understanding the full revenue cycle of billing from intake to receipt of payment

Additional Responsibilities

·         Responsible for receiving and processing telephone and fax requests from referral sources and patients to provide accurate billing durable medical equipment

·         Responsible for verifying all pertinent intake information to process orders accurately and efficiently

·         Familiar with and understanding of insurance requirements

·         Maintain working relationship with internal customers, doctor offices and referral sources

·         Answer multi-line phone system efficiently and direct the caller to the correct person and/or department they need

·         Meeting and making a connection with customers, asking questions and listening to needs, then giving options and advice on meeting those needs

·         Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer

·         Complete accurate insurance verification and updating patient files

·         Discretion in handling and communicating sensitive information

·         Other duties as assigned and modified at manager’s discretion.

Skills and Qualifications

·         1 year of customer service or comparable experience

·         Must be dedicated to providing outstanding customer service

·         Ability to read, write and comprehend instructions and correspondences

·         High level of attention to detail

·         Ability to work independently and in team environment

Preferred Qualifications

·         Previous durable medical equipment (DME) experience is preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.

Major Medical will not discriminate against qualified applicants for employment and employees based on race, religion, color, age, gender, gender identity or expression, sexual orientation, national origin, genetic information, marital status, veteran status, or physical or mental disability, or other protected category, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment. The Company will take affirmative action with respect to such persons as required and permitted by law.

If you are interested in applying for one of our positions, please email your resume to:  We look forward to hearing from you!