View Our Locations >
  • Colorado Springs
    • 5620 N. Union Blvd
    • Colorado Springs, Colorado 80918
    • Phone: 719-475-1236
    • Fax: 719-475-1239
  • Denver
    • 7000 Broadway Suite 412
    • Denver, Colorado 80221
    • Phone: 303-403-4655
    • Fax: 303-403-1953
  • Ft. Collins
    • 1420 Riverside Ave, Suite 108
    • Ft. Collins, Colorado 80524
    • Phone: 970-484-6616
    • Fax: 970-224-2883
  • Greeley
    • 3640 W. 10th St.
    • Greeley, Colorado 80634
    • Phone: 970-584-1020
    • Fax: 970-584-1021
  • Lakewood
    • 3245 S Wadsworth Blvd
    • Lakewood, Colorado 80227
    • Phone: 303-806-8001
    • Fax: 303-806-8030
  • Longmont
    • 1649 Main Street
    • Longmont, Colorado 80501-2614
    • Phone: 303-651-6400
    • Fax: 303-678-4837
  • Loveland
    • 2500 Rocky Mountain Avenue Suite 320
    • Loveland, Colorado 80538
    • Phone: 970-669-6800
    • Fax: 970-776-1966
  • Pueblo
    • 2910 N. Elizabeth St.
    • Pueblo, CO 81008
    • Phone: 719-465-5727
    • Fax: 719-569-7978


Complex Intake and Qualification Specialist

  • Category: Customer Service
  • Location: Denver, CO
  • Status: Full Time
  • Posted: 1/4/2019

Job Description:

We love helping people, and we’re seeking like-minded individuals. At Major Medical we’re dedicated to being the industry’s leader in home medical equipment, and improving the lives of our customers. If you’re looking for a meaningful and enriching opportunity to care for patients in our local communities, then consider joining our family of fellow healthcare professionals. You can take pride in knowing that you play a large role in providing our patients with the products and quality of service they need to thrive independently. We distinguish ourselves from other providers by our clinical expertise, prompt and courteous service, and broad product selection. We hope to find another impactful team member in you!

Major Medical is currently accepting resumes for a Complex Intake and Qualification Specialist in our busy Denver office. This position will be responsible for obtaining, validating and compiling all medical documentation needed to qualify, dispense and bill complex respiratory items. This will include working with referral offices to obtain scripts, chart notes or any other needed item, includes working with internal team to qualify patient and includes requesting, obtaining and entering of authorization. They will be responsible for compiling all billing information to management to make an educated decision on servicing of patient. This is a full-time position.

We offer a competitive hourly pay rate, health insurance, 401K, and paid time off as well as hands on training, and an outstanding work environment.  Major Medical want’s every customer to maintain the most independent and highest quality of life possible. Our home medical equipment and respiratory experts are here to evaluate customers’ individual needs, and help them find the most beneficial products and services. We are here to assist with consultation, selection and fitting of products, training and instruction.

Core Responsibilities:

  • Scanning Patient Files
  • Obtain authorizations and documentation
  • Complete & Accurate Intake and Insurance Verification
  • Product Knowledge
  • Take incoming patient calls
  • Act as liaison between patient, physician office, and insurance company to assist with regards to financial responsibility
  • Notify all scheduled patients of their financial responsibility prior to their date of service
  • Verify patient insurance eligibility and benefits using technology tools, the telephone and the internet to ensure compliance with the facilities policies and procedures
  • Coordinate with insurance providers and the physician office to obtain pre-authorizations. Document these findings as instructed.
  • Obtain information for medical necessity determination and coordinate with the physician office if additional information is needed
  • Communicate with patients to obtain any missing information necessary to achieve financial clearance
  • Perform Benefit verifications on all new patients
  • Cross train as required to assist with overflow responsibilities
  • Exhibit flexibility in work schedules and assigned tasks
  • Maintain minimal error rate
  • Maintain productivity as requested by Management
  • Maintain supplies and forms necessary to perform duties
  • Obtain and verify patient demographic and financial information
  • Participates in group meetings and One on One’s
  • Establish problem-solving dialogue with Supervisor
  • Maintain a positive attitude toward position and responsibilities
  • Other duties as assigned by Supervisor or Management

Required Skills & Experience

·        Previous durable medical equipment (DME) experience is preferred

·        1 years of customer service or comparable experience

·        Must be dedicated to providing outstanding customer service

·        Ability to read, write and comprehend instructions and correspondences

·        High level of attention to detail

·        Ability to work independently and in team environment


·        Proficient with software applications (Word, Excel, Outlook)

·        Excellent communication skills in person, on the phone, and in writing

·        Ability to organize, monitor, and track numerous ongoing activities

·        Discretion in handling and communicating sensitive information

·        Understanding of insurance requirements

·        Strong customer service experience

Must have qualities:

·        Must Love Helping People! Both internally and externally

·        A positive attitude and willingness to do whatever it takes to get the job done

·        High level of attention to detail

·        Innovation and thinking outside the box

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.

Major Medical will not discriminate against qualified applicants for employment and employees based on race, religion, color, age, gender, gender identity or expression, sexual orientation, national origin, genetic information, marital status, veteran status, or physical or mental disability, or other protected category, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment. The Company will take affirmative action with respect to such persons as required and permitted by la

If you are interested in applying for one of our positions, please email your resume to:  We look forward to hearing from you!