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  • Colorado Springs
    • 5620 N. Union Blvd
    • Colorado Springs, Colorado 80918
    • Phone: 719-475-1236
    • Fax: 719-475-1239
  • Denver
    • 7000 Broadway Suite 412
    • Denver, Colorado 80221
    • Phone: 303-403-4655
    • Fax: 303-403-1953
  • Ft. Collins
    • 1420 Riverside Ave, Suite 108
    • Ft. Collins, Colorado 80524
    • Phone: 970-484-6616
    • Fax: 970-224-2883
  • Greeley
    • 3640 W. 10th St.
    • Greeley, Colorado 80634
    • Phone: 970-584-1020
    • Fax: 970-584-1021
  • Lakewood
    • 3245 S Wadsworth Blvd
    • Lakewood, Colorado 80227
    • Phone: 303-806-8001
    • Fax: 303-806-8030
  • Longmont
    • 1649 Main Street
    • Longmont, Colorado 80501-2614
    • Phone: 303-651-6400
    • Fax: 303-678-4837
  • Loveland
    • 2500 Rocky Mountain Avenue Suite 320
    • Loveland, Colorado 80538
    • Phone: 970-669-6800
    • Fax: 970-776-1966
  • Pueblo
    • 2910 N. Elizabeth St.
    • Pueblo, CO 81008
    • Phone: 719-733-2127
    • Fax: 719-569-7978


Customer Care Coordinator

  • Category: Customer Service
  • Location: Lakewood, CO
  • Status: Full-Time
  • Posted: 5/3/2019

Job Description:
We love helping people, and we’re seeking like-minded individuals. At Major Medical we’re dedicated to being the industry’s leader in home medical equipment, and improving the lives of our customers. If you’re looking for a meaningful and enriching opportunity to care for patients in our local communities, then consider joining our family of fellow healthcare professionals. You can take pride in knowing that you play a large role in providing our patients with the products and quality of service they need to thrive independently. We distinguish ourselves from other providers by our clinical expertise, prompt and courteous service, and broad product selection. We hope to find another impactful team member in you!

Major Medical is currently accepting resumes for a Bi-lingual in Spanish Customer Care Coordinator in our busy Lakewood office. This position requires a high attention to detail, processing a high volume of orders and must be extremely organized and efficient. Experience in durable medical equipment or related field is preferred, please send your cover letter and resume.

We offer a competitive hourly pay rate, health insurance, 401K, and paid time off as well as hands on training, and an outstanding work environment. Major Medical want’s every customer to maintain the most independent and highest quality of life possible. Our home medical equipment and respiratory experts are here to evaluate customers’ individual needs, and help them find the most beneficial products and services. We are here to assist with consultation, selection and fitting of products, training and instruction.

Duties include:
•Coordinates all monthly resupply orders.
•Communicates verification of insurance eligibility and benefits to customer.
•Obtains all necessary documentation for billing (i.e. prescription, LMN, invoices, etc.), assures its completeness into TeamDME.
•Is knowledgeable on all insurance coverage criteria and obtains necessary authorizations.
•Keeps all customers and referral sources informed regarding the status of an order.
•Arranges for customer pick up / delivery of equipment
•Assures that the order in TeamDME accurately reflects status for appropriate billing.
•Determines Co-pays based on insurance verification, arranges and accepts payments.
•Obtains information from the fax or email and assures that all information received is scanned into our customer record.
•Documents all correspondence and information into TeamDME.
•Assists in supplying equipment which does not require an evaluation by the provider.
•Responsible for timeliness of all orders
•Providing exceptional customer service
•Answering phones
•Complete and accurate Intake and Insurance verification
•Other duties as assigned

•Must be Bi-lingual and speak Spanish/English
•2 years’ experience in the medical field or medical equipment
•Ability to organize, monitor, and track numerous ongoing activities
•Discretion in handling and communicating sensitive information
•Ability to logically solve problems with little supervision
•Working knowledge of MS Office applications which includes Outlook, Word, and Excel
•Ability to interface with the staff at the insurance carriers, office staff required
•Ability to read, write and understand documents, correspondence, and memos required
•Ability to effectively present information one-on-one and in group situations to customers, clients, and other employees in the organization required
•Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form required
•Critical thinking skills required

Preferred Requirements:
•High school diploma or GED equivalent required
•Employment is contingent upon successfully passing a background investigation
•Experience in the Durable Medical Equipment (DME field and administrative work)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•The employee must be able to lift and/or carry over 20 pounds on a regular basis and be able to push/pull over 25 pounds on a regular basis.
•The employee must be able to sit, stand and/or walk at least eight hours per day.

Work Environment
•The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Major Medical will not discriminate against qualified applicants for employment and employees based on race, religion, color, age, gender, gender identity or expression, sexual orientation, national origin, genetic information, marital status, veteran status, or physical or mental disability, or other protected category, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment. The Company will take affirmative action with respect to such persons as required and permitted by law.

If you are interested in applying for one of our positions, please email your resume to:  We look forward to hearing from you!